Jira Concepts - Issues

Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Epic
Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.
Story
Created by Jira Software - do not edit or delete. Issue type for a user story.
Task
A task that needs to be done.
Bug
A problem which impairs or prevents the functions of the product.
Improvement
An improvement or enhancement to an existing feature or task.
New Feature
A new feature of the product, which has yet to be developed.
For Sub-Task Issues
Sub-task
The sub-task of the issue

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Highest
Catastrophic defect that causes total failure of the software or unrecoverable data loss with no available workaround. Complete shut-down of the process, nothing can proceed further. Blocks testing of the product / feature. Must be fixed in the next build.
High
Severely impaired functionality. Erratic performance and reduced system availability. It may cause major components or features of the system to be unavailable although certain parts of the system remain functional. A workaround may exist but its use is unsatisfactory or at a high time cost (manual intervention required). Must be fixed in any of the upcoming builds and should be included in the current release.
Medium
Failure of non-critical aspects of the system but results in an inconvenient situation. It causes some undesirable behavior, but the system is still functional. There is a reasonably satisfactory workaround. It is still a valid defect that should be corrected May be fixed after the release or in the next release.
Low
It won't cause any major break-down of the system. It does not result in the termination of services, does not impact usability of the system and the desired results can be easily obtained by a workaround. Fix can be deferred until after more serious defect have been fixed.
Lowest
No impact to the functionality. More related to the enhancement of the system. May or may not be fixed at all

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open
The issue is open and ready for the assignee to start work on it.
In Progress
This issue is being actively worked on at the moment by the assignee.
Reopened
Resolved
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed
To Do
Done
Submitted
Delivered
In Review
Implemented
Backlog
Selected for Development
New
A new pontential Security Risk has been discovered
Received
First triage on this potential Security Issue
Confirmed
A Security Risk has been confirmed
Fix In Progress
A Security Issue is being worked on
Under review
Security Fix is under review
Fix accepted
Security Fix has been accepted, and will be merged
Embargoed disclosure
This Security Issue has been Disclosed to a limited audience
Public disclosure
This Security Issue has been made public
Not a security bug
This is not a Security Issue
Hardening opportunity
This is not strictly a Security issue, but the issue can be hardened
Not a bug
This is not an Security Issue, nor a normal Issue.

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Done
Work has been completed on this issue.
Won't Do
This issue won't be actioned.
Duplicate
The problem is a duplicate of an existing issue.
Unresolved
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
Not a Bug
Not Done
Work has not been completed on this issue.
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