In our environment SDC BE is in fail state and log showing following error. Issue remains same even after removing all containers (sdc-BE   sdc-cs   sdc-es   sdc-FE   sdc-kbn ) and restarting service

 service asdc_serv start

Error in file asdc_serv.sh.log

FE health-Check:
{
"sdcVersion": "UNKNOWN",
"siteMode": "UNKNOWN",
"componentsInfo": [
{
"healthCheckComponent": "FE",
"healthCheckStatus": "UP",
"version": "1.0.0",
"description": "OK"
},
{
"healthCheckComponent": "BE",
"healthCheckStatus": "DOWN"
},
{
"healthCheckComponent": "ES",
"healthCheckStatus": "UNKNOWN"
},
{
"healthCheckComponent": "TITAN",
"healthCheckStatus": "UNKNOWN"
},
{
"healthCheckComponent": "DE",
"healthCheckStatus": "UNKNOWN"
}
]
}

Error [12] while user existance check

Error in /root/chef-solo/cache/chef-stacktrace.out  (attached)

Generated at 2017-04-14 18:37:31 +0000
Mixlib::ShellOut::ShellCommandFailed: bash[upgrade-normatives] (sdc-normatives::upgrade_Normatives line 7) had an error: Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but received '1'
---- Begin output of "bash" "/tmp/jetty/chef-script20170414-514-1jpzctp" ----